Question 1

What happens in a counselling session at Inner Mind?

Accepted Answer

At Inner Mind, counselling sessions provide a safe and confidential space where you can explore your thoughts, feelings, and experiences at your own pace. Sessions are supportive and non-judgemental, allowing you to speak openly about what’s important to you.

Your counsellor will begin by getting to know you, understanding what has brought you to counselling, and working with you to identify your goals. Sessions are guided by your needs, and the approach may evolve over time as your understanding and priorities develop.

A range of therapeutic techniques may be used, tailored to your individual circumstances. Whether you are navigating anxiety, low mood, relationship concerns, life transitions, or personal growth, Inner Mind focuses on supporting insight, resilience, and meaningful change in a way that feels respectful and collaborative.

Question 2

Do I have to be in crisis to seek counselling at Inner Mind?

Accepted Answer

No, you do not need to be in crisis to seek counselling at Inner Mind. While counselling can be helpful during difficult or overwhelming times, many people also attend counselling to support personal growth, emotional wellbeing, and self-understanding.

Counselling can be a proactive and supportive space to explore life challenges, develop coping strategies, or reflect on changes you may be experiencing. At Inner Mind, sessions are offered in a safe and non-judgemental environment where all concerns are welcomed, whether they feel significant or subtle. Together, you and your counsellor can work towards goals that feel meaningful and supportive for you.

Question 3

Is what I talk about in session confidential?

Accepted Answer

At Inner Mind, confidentiality is a fundamental part of counselling. Everything you share in sessions is treated with care, respect, and privacy, helping to create a safe and supportive space where you can explore your thoughts and feelings openly.

Inner Mind follows professional ethical standards and legal requirements to protect your information. In rare situations, confidentiality may need to be limited. If this were ever to arise, it would be discussed with you.
Your trust is important, and Inner Mind is committed to maintaining confidentiality and transparency throughout the counselling process.

Question 4

How often should I see a counsellor at The Inner Mind and how many sessions will I need?

Accepted Answer

The frequency and number of counselling sessions at Inner Mind can vary depending on your individual needs, preferences, and goals. Many clients find it helpful to begin with weekly sessions to build a therapeutic relationship and gain momentum. Over time, sessions may be spaced out to fortnightly or monthly, depending on what feels most supportive for you.

The total number of sessions is different for everyone and depends on what you are working through. Some people notice meaningful progress within a short series of sessions, while others choose to engage in longer-term support.
At Inner Mind, counselling is collaborative and flexible. During your initial consultation, you and your counsellor will discuss what feels appropriate and adjust the approach as your needs evolve.

Question 5

Do I need a referral to see a counsellor at Inner Mind?

Accepted Answer

No, you do not need a referral to see a counsellor at Inner Mind. Counselling at Inner Mind is available through self-referral, making it simple and accessible to seek support when you feel ready.

Question 6

What type of consultations do you offer?

Accepted Answer

We offer new clients a complimentary 15-minute consultation. This session provides an opportunity to ask questions, share what has brought you to counselling, and gain a clear understanding of how Inner Mind works.

Counselling is available for clients aged 18 and over, delivered via secure virtual sessions Australia-wide.

Question 7

What is the benefit of Telehealth appointments at Inner Mind?

Accepted Answer

Telehealth appointments at Inner Mind offer flexibility and convenience, allowing you to access counselling from the comfort of your own space or another private location that feels suitable for you. This can be particularly helpful for people with busy schedules, limited mobility, or those living in regional or remote areas.

Telehealth sessions maintain the same professional and confidentiality standards as in-person counselling, supporting your privacy and comfort. Many clients also find that telehealth reduces the time and stress associated with travel, helping them feel more settled and focused during sessions.

By offering telehealth, Inner Mind aims to make counselling more accessible and supportive while maintaining a calm, professional, and client-centred approach.

Question 8

What are your business hours?

Accepted Answer

Inner Mind offers appointments Monday to Friday, 9:00 am to 2:00 pm.

If you require appointments outside these hours, please contact Inner Mind directly to discuss availability. Where possible, alternative times may be arranged.

Question 9

I’m a new client and just made an appointment, what happens next?

Accepted Answer

After booking your appointment, you will receive a confirmation email with the date and time of your session. This email will also include a link to an intake form, which we ask you to complete before your first session.

The intake form helps your counsellor understand your background, needs, and goals, allowing sessions to be guided in a way that feels relevant and supportive for you.

Your first session will focus on getting to know you, discussing what has brought you to counselling, and beginning to identify approaches that may support you moving forward.

Question 10

Can I get Medicare or Private Health Insurance rebates for services at Inner Mind?

Accepted Answer

Counselling sessions are not currently covered by Medicare. Private health rebates may be available, depending on your individual policy and level of cover.

We recommend contacting your private health provider directly to confirm whether any rebates apply.

Frequently asked questions