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Privacy Policy

Inner Mind Counselling and Wellness is committed to protecting your privacy and handling your personal information in a respectful, ethical and lawful manner. This Privacy Policy explains how personal information is collected, used, stored and protected when you visit our website or engage with our services.

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Information We Collect

We may collect personal information including:

  • Name, email address and phone number

  • Information submitted through enquiry or contact forms

  • Booking and appointment details

  • Information you voluntarily provide via email or forms

We do not collect sensitive health information through the website unless you choose to provide it.

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How We Use Your Information

Your information is used for the purpose of:

  • Responding to enquiries

  • Providing counselling services

  • Managing bookings and appointments

  • Communicating relevant service information

  • Meeting legal, ethical and professional obligations

We do not sell, rent or trade your personal information.

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Confidentiality and Security

All personal information is handled in accordance with:

  • The Privacy Act 1988 (Cth)

  • Australian Privacy Principles

  • Australian Counselling Association (ACA) ethical standards

Reasonable steps are taken to protect information from misuse, loss, unauthorised access or disclosure.

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Disclosure of Information

Your information will not be shared with third parties without your consent, except where required or permitted by law, including:

  • Risk of serious harm to yourself or others

  • Mandatory reporting obligations

  • Court orders or legal requirements

Only the minimum necessary information will be disclosed where required.

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Website Analytics and Cookies

This website may use standard analytics tools to collect non-identifying information such as page visits and traffic patterns. This information is used solely to improve website performance and user experience.

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Access and Corrections

You may request access to, or correction of, your personal information by contacting Inner Mind Counselling and Wellness in writing.

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Contact

If you have any questions or concerns regarding privacy, please contact:

Inner Mind Counselling and Wellness
admin@innermindcounselling.com.au

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Updates to This Policy

This Privacy Policy may be updated from time to time. The most current version will always be available on this website.

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